So much comes to mind when we think about the Auburn University Recreation and Wellness Center. The fancy building, advanced technology and state-of-the-art equipment give the recreation center the wow factor that it deserves. But, there is so much more to the recreation center than the material things. It doesn’t just strive off of its $72 million facility, it also strives off of its hard-working employees.
The staff is the backbone of the recreation center. Without them, the facility wouldn’t keep its reputation of having a happy and welcoming environment. It also isn’t easy to work at the facility. The employees are held at high standards to keep the facility running efficiently. The staff is separated into four divisions, such as, membership, facilities, operations and supervisors.
Tyler Goins, a staff member in the membership division at the facility, takes his job very seriously. As part of the membership division, Goins is responsible for greeting people as they enter and leave the facility. They thrive on showing a great deal of hospitality and professionalism toward visitors. “We are the first and last impression for the people who come through our doors,” said Goins. “We make sure to give them the proper respect they deserve so they leave happy with the services we provide them.”
The Auburn University Recreation and Wellness Center is one of the only campus recreation facilities in the country that has greeters. The greeters do their best to keep the facility as upbeat as possible. “Some people come in the facility pumped up for their workout but then there are some people who come to relieve built up stress,” said Goins. “If you greet them in a negative way then you can contribute to that stress which is the last thing we want to do.”
Another important part of Goins’ job is giving tours to visitors, especially prospective students. Goins loves giving tours because he can tell when the prospective students actually want to go to Auburn. “When I’m giving facts about the facility it’s nice to see the intrigued looks on the faces of the prospective students,” said Goins. “It’s cool to see that I’m helping them fall in love with Auburn in the same ways that I love Auburn.”
For the most part, everyone that works at the facility is a student at Auburn so it’s a great way to meet other students. Since you have to be personable to work at the facility, everyone seems to know each other very well.
The employees are also very close with their supervisors and they are always available for help and feedback. “Our voice really matters to our supervisors,” said Goins. “They always listen to what we have to say because it helps make the facility better each and every day.”
Goins has learned so much from his experience working at the facility because of the high standards he is held to. “I learned how to be more personable and professional,” said Goins. “The tradition of having an Auburn Family is definitely lived throughout the recreation center because we treat each other like family because we care about the needs of each other and the people that we serve.”